Title: Account Specialist

Department: Sales

Language: English

Location: Ontario (Remote)

Background

Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories, monitor media coverage and social conversations, and report on the impact of their public relations activities. Agility is one of the fastest growing companies in the PR tech space and it’s recognized by users on G2 for ease of use, quick implementation, and outstanding customer service.

We are a remote-first company, with colleagues based across Canada, US, the UK, Philippines and India. We are intentional in helping our teams realize their full potential, and continue to invest in their learning and development, career progression, offering competitive pay and benefits, flexibility & autonomy, enabling leadership and work environment.

Major Purpose

Reporting into the Manager, Account Management, this is an exciting full-time entry level opportunity for an Account Specialist to join a well-established, leading communications company who excels in the provision of media targeting, monitoring and analysis software for public relations and marketing professionals.

The Account Specialist is primarily responsible for client retention and assisting in identifying growth opportunities within assigned customer accounts by collaborating with their team and internal stakeholders. The Account Specialist will accomplish this by ensuring the client is well serviced and takes advantage of all appropriate products/solutions based on their needs.

The right individual is self-driven, works independently and possesses confidence, the ability to handle a high volume of clients, and a dynamic telephone presence. Start your career while maximizing your earning potential with our fast-growing company.

Key Responsibilities

• Maintain high on-time renewal rates within a large portfolio of customers.
• Maintain an up to date and accurate CRM database and keep records of contacts, roles, responsibilities, discussions, notes, meetings and on-going progress.
• Work closely with others within the business such as the Manager, Finance, Product Support, etc. to ensure the clients’ accounts are managed seamlessly and any potential issues are dealt with promptly and professionally to help maintain your high retention rates.
• Eager to foster and expand current customer relationships.
• Other duties as required.

Job requirements

• Post Secondary Diploma or Degree in a relevant field.
• A minimum of 1 year of sales and/or customer service experience in a fast-paced, office environment.
• Ability to succeed and multitask in a fast-paced work environment.
• Adept at using and learning complex software, as well as adapting to any updates made within the platform.
• Ability to be highly organized and proactive in order to manage a high volume of clients.
• Excellent customer service skills.
• Excellent oral and written communication skills, able to interact with clients in a clear and concise manner.
• Ability to adapt and overcome objections is a must.
• Strong time management and organization skills are a necessity.
• Superior attention to detail.

Agility PR Solutions welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.